Privacy Policy
Last updated: October 15, 2026
Kitty Loft LLC (“Kitty Loft”, “we”) makes Kitty Loft, software that catteries use to run their business. This policy explains what information we handle, why, who we share it with, and your choices.
Who this covers
- Visitors to kittyloftllc.com.
- Catteries and their staff who use Kitty Loft.
- Clients of catteries (cat owners) whose details a cattery keeps in Kitty Loft. The cattery decides what it records about its clients, and Kitty Loft stores it on the cattery’s behalf.
What we collect
- On this website: if you use the contact form, your name, email address and message (see “Contact form” below). This website uses no cookies and no tracking.
- Cattery staff accounts: name, email, role and sign-in details. Sign-in is handled by Clerk.
- What catteries record about their clients and cats: names, contact details (phone, email, address), emergency contacts, vet details, each cat’s details, care and medical notes, vaccine records, bookings and payments.
- Payments: card payments are processed by Stripe through each cattery’s own Stripe account. We never see or store full card numbers.
- Text messages sent through Kitty Loft, and whether they were delivered.
How we use it
To run the service: bookings, check-in and checkout, payments, care records, and texts a cattery sends its clients. To keep the service secure and working, and to provide support. We don’t sell personal information, and we don’t use cattery clients’ information to market to them.
Text messages (SMS)
When you give a mobile number to receive texts from a cattery that uses Kitty Loft, or from the Kitty Loft Demo account, we use it only to send the texts you agreed to, such as booking, deposit and stay notifications, and replies about them. Message frequency varies (up to 10 messages per week for Kitty Loft Demo). Message and data rates may apply. Reply STOP to stop, or HELP for help. See our SMS Terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never sold, rented or shared with any third party. We share mobile numbers only with the service provider that delivers our texts (Twilio), and only to send them.
Contact form
If you use the contact form on this website, we collect your name, your email address and your message, to reply to you. The form sends your message to our support mailbox by email, through our email provider, Resend. This website is hosted by Vercel. We don’t store form messages anywhere else. Messages are kept in our support mailbox for as long as we need them to reply and follow up, and are deleted after 12 months. We never use them for marketing, and we never sell or share them. This website uses no cookies and no tracking. To have your message deleted sooner, email support@kittyloftllc.com.
Who we share information with
Only the service providers that run Kitty Loft, and only for that purpose:
- Vercel (hosting)
- Neon (database)
- Clerk (staff sign-in)
- Stripe (payments)
- Twilio (text messages; today only for the Kitty Loft Demo account)
- Resend (email from this website’s contact form)
We may also share information if the law requires it.
How long we keep it
We keep information while the cattery uses Kitty Loft. A cattery, or a cattery’s client, can ask us to delete information, and we will.
Your choices
You can ask to see, correct or delete your information by emailing support@kittyloftllc.com. If you’re a cattery’s client, you can also ask your cattery. Reply STOP to any text to stop texts.
Children
Kitty Loft isn’t intended for children under 13, and we don’t knowingly collect their information.
Security
Information is sent over encrypted connections, and only signed-in staff with the right role can see a cattery’s records.
Changes
If we change this policy, we’ll update the date above.
Contact
Kitty Loft LLC · 289 Hadley Way, Oceanside, CA 92057 · support@kittyloftllc.com